FAQ
Frequently Asked Questions
Q: Help with sizing?
Q: Do you respond to email?
A: No. We are a super small business and prefer to keep all communication in one place. For this, we have chosen instagram. Please comment here publicly any questions, concerns, or comments.
Q: Can I exchange my rings? They don't fit.
A: Send back anything you don't want for a refund within 30 days of purchase. Items marked "final sale" in their description may not be returned.
Q: How do I send things back?
A: Send returns to Emily Rose Gems, PO Box 421 Maynard MA 01754, and please include your full name or order number to receive credit for your return.
Q: Do you make the rings?
A: I personally design the rings. They are made by hand in Jaipur, India by a talented team of jewelers
Q: Can you help me track my order?
A: Try searching by order number, email or phone number when you click "track orders" at the top menu bar, or click here
Q: How can I polish the stone on my ring?
A: Try rubbing it with a scrap of denim and some toothpaste. Click here for more care tips
Q: How can I clean the silver on my ring?
A: I love this affordable cleaning cloth on Amazon: https://amzn.to/4dgvPOX
Q: How big are the stones?
A: The measurements for each stone are in their description.
Q: Are the rings sterling silver?
A: Yes, everything is 925 sterling silver
Q: Is your jewelry hypoallergenic?
A: Yes, everything is hypoallergenic. We use only Sterling Silver, 14k Gold and Cotton Thread in our jewelry pieces.